This page explains how to delete an account you created in the MeatSoko shopping app or the MeatSoko Vendor seller app (both published by MeatSoko Ecosystem Limited), what we delete, and what we keep.
Customer and vendor accounts are separate. If you both shop and sell on MeatSoko, delete each account on its own. Follow the Customers steps for a shopping account and the Vendors steps for a seller account.
Customers: delete it in the MeatSoko app (instant)
- Open the MeatSoko app and sign in.
- Open Account, then Settings.
- Under Account, tap Delete Account, then tap Delete to confirm.
Vendors: delete it in the MeatSoko Vendor app (instant)
Before you delete:
- Complete or cancel any orders still in progress.
- Withdraw any balance you are owed. Unpaid earnings cannot be paid out once the account is gone.
- Open the MeatSoko Vendor app and sign in.
- Open the menu, then My Profile.
- Tap Delete my account, then tap Delete to confirm.
Ask us to delete it (no app needed)
If you no longer have the app or can't sign in, email info@meatsokogroup.com or call us on +254 715 097 128.
- Customers: use the subject "Account deletion request" and include the phone number or email address registered to your account.
- Vendors: use the subject "Vendor account deletion request" and include your shop name and the phone number or email address registered to the seller account.
To protect you and your shop, we confirm every request through the registered phone number or email before deleting anything. We complete verified requests within 30 days and tell you when it is done.
What we delete
Every account:
- Your profile: name, email address, phone number, profile photo and password.
- Device tokens used to send you push notifications.
Customers, also:
- Saved delivery addresses and location details.
- Your cart, wishlist, restock alerts and notification settings.
Vendors, also:
- Your shop: shop name, logo, banner, address and map location.
- Your product listings, stock levels and product images.
- Delivery staff accounts you created, and their details.
- Saved payout destinations (bank and M-Pesa details).
- Uploaded verification (KYC) documents that are not needed for the records below.
What we keep, and for how long
Customers:
- Order, invoice and payment records (including M-Pesa transaction references) are kept for up to 5 years, because Kenyan tax and accounting law requires us to retain transaction records. They are used only for legal, tax, fraud-prevention and dispute purposes, never for marketing.
- Product reviews you wrote may stay visible without your name attached.
- Any unused wallet or loyalty balance is forfeited when the account is deleted. Contact us before deleting if you believe you are owed a refund, or if you have an order still in progress.
Vendors:
- Order, sales, commission and payout records, and the KRA PIN and business-registration details attached to them, are kept for up to 5 years, for the same legal reason. They are used only for legal, tax, fraud-prevention and dispute purposes.
- Customers' own order histories keep the shop name and items they bought from you.
Deleting an account cannot be undone. If you sign up again later, you get a new, empty account; a new vendor shop must be reviewed and approved again.
Questions? Read our Privacy Policy or email info@meatsokogroup.com.